System Center Service Manager 2010 – Not able to create request from portal

One of my customers was facing this problem. They are not able to create request through portal. When they click next in below page, nothing is happening.

we checked that  portal ActiveX client is deployed, Also we tried those steps

1. Adding the portal site in Trusted Sites

2. Trying browsing the site by IP Address

3. Disabling the proxy server settings in IE

4. Active Scripting is enabled in IE settings for Trusted sites

but still the same problem..after while he shared the solution with me. He have implemented the below KB to resolve this issue.

http://support.microsoft.com/kb/954873/

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