Home > Hyper-V > Hyper V update Problem with HP servers

Hyper V update Problem with HP servers

You may face problem with installation of Hyper V Hotfix KB50050 on HP servers. You may be unable to configure Hyper-V on the HP server . After applying the hotfix the server will freeze with Configuring Updates 3 of 3 with 53%.


this issue might be related to the HP Network Configuration Utility was installed.

To take care of the issue, please follow the steps below:

1.      Shut down the computer.

2.      Insert the installation CD for Windows Server 2008, and then start the
computer from the CD.

3.      Set your language preference, and then click Next.


4.      Click Repair your computer.


5.      Select the operating system that you want to repair, and then click Next.


Note You may have to provide disk controller drivers at this point. Click
Load Drivers, and then enter the location for the disk controller drivers.



6.      In the System Recovery Options dialog box, click the operating system
that you want to repair, and then click Next.

7.      In the Choose a recovery tool screen, select Command Prompt.

8.      At the command prompt, type C:, and then press ENTER.

9.      Type cd Program Files\HP\NCU, and then press ENTER.

10.  Type ren cpqteam.dll cpqteam.dll.safe, and then press ENTER.

11.  1Type exit, and then press ENTER. The System Recovery Options screen is

12.  Click Restart.

13.  When the server restarts, the configuration of Hyper-V automatically

14.  When the configuration process is completed, follow these steps:

a.  Open the “C:\Program Files\HP\NCU” folder.
b.  Rename the Cpqteam.dll.safe file to Cpqteam.dll.

15.  Restart the computer.



For more information, please view the URL below:


When you try to enable, disable, or update Hyper-V technology, the process stops responding


To prevent this problem, uninstall the HP Network Configuration Utility before you enable, disable, or update Hyper-V.

  1. kopper
    November 15, 2008 at 10:21 am

    nice to know would be how uninstall NCU when you got Server Core since there is no Network Connections to go to and uninstall Network Configuration Utility like normal windows “Windows”

  2. Mohamed Fawzi
    November 18, 2008 at 5:46 am

    Actually, it depends how the HP network configuration utility is installed
    on server core. You could use the registry key tool (regedit.exe) or WMIC/ msiexec command to uninstall a program. You could refer to the following
    methods to do so:

    Generally speaking, we have the following method to check:

    Check the Installed application in Windows Server 2008 Server Core:

    1. Registry Key:
    (use regedit.exe or regedt32.exe to modify the registry)

    2. Use the WMIC command:

    wmic product (which only shows installed software through msiexec, fast but incomplete)

    3. Use the SC command to check the installed driver

    sc query type= driver (for installed drivers)

    4. Use the wmic qfe command to check the installed updates

    wmic qfe (for installed Windows updates)

    How to uninstall software depends on where you found the program to uninstall. Respectively you should:

    1. Use the UninstallString registry value as commandline, in server core, you could use the regedit.exe to modify the registry key directory as it does has a GUI interface:

    247501 How to Manually Remove Programs from the Add/Remove Programs List

    2. Use the msiexec command to do so:

    Use msiexec /x package.msi (More info)

    Command-Line Switches for the Microsoft Windows Installer Tool

    3. Use the pnputil to uninstall a device driver
    Uninstall or Reinstall a Device

    Use pnputil -u -f drivername.inf

    So you could refer to the above method to uninstall the HP network configuration utility also I recommend that you contact HP to see if there is any special configuration to uninstall this tool. If you have encounter the problem while installing/updating Hyper-V on this HP brand computer,
    please refer to the KB article below to take care of the issue:

    When you try to enable, disable, or update Hyper-V technology, the process stops responding

  3. May 8, 2009 at 3:23 pm

    Hey, just to let you know what I had to do in the case you have the same problem:

    After I tried to use the Windows 2008 Enterprise server CD to repair the problem, it said that my actual media couldn’t use the repair function (still don’t know why…I thought that my media was able to work…but…)

    Then I thought that as the fix was about changing the extension of the file, I could try any Ubuntu Live disk in order to do it…and it worked!

    Just insert the Ubuntu Live disk, let it boot, if it doesn’t find your hard disk drive unit (maybe it won’t display it on screen as it could be a SAS disk), you can try the function to “install” (icon on the desktop of Ubuntu), and when you get to the partitioning part, Ubuntu will tell you where are your disks (usually /dev/cscc…etc).

    Then, you only have to mount the partition where Windows is installed (it is not easy to check from Ubuntu, so you can try anyone and check, if it is not, then try again). To do this, on a terminal window, type:

    sudo mount -t ntfs-3g /dev/cscc…etc /mnt

    done!!! Now your Windows partition is available and you can rename the extension of the file that is giving you headaches. Thanks for this great article! It saved me hours of work!

  4. Mohamed Fawzi
    May 8, 2009 at 11:39 pm

    Thanks Jose for sharing that

  1. February 12, 2009 at 8:44 pm

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