Home > SCSM > Upgrade System Center Service Manager 2010 to SP1, Step by Step Guide

Upgrade System Center Service Manager 2010 to SP1, Step by Step Guide

System Center Service Manager 2010 SP1 is out http://tinyurl.com/2uf5b6m

You can upgrade System Center Service Manager 2010 (version 7.0.5826.x) to System Center Service Manager 2010 SP1 (version 7.0.6555.x). I recommend that you test this upgrade in a lab environment before attempting to upgrade any installation in a production environment.

Upgrade Order and Timing

The order of your upgrades is important. Perform the upgrade in the following order:

1. Start with the data warehouse management server. Your System Center Service Manager 2010 management servers can work with the System Center Service Manager 2010 SP1 version of your data warehouse management server.

2. After the upgrade to the data warehouse management server has been completed, upgrade the initial Service Manager management server. If you created more than one Service Manager management server, the initial Service Manager management server would have been the first one that you created.

3. Upgrade the Service Manager consoles, any additional Service Manager management servers, and the Self-Service Portal.

The timing of your upgrades is also important. After you upgrade your data warehouse management server, you can wait before you continue. However, after you upgrade your initial Service Manager management server, you must be prepared to upgrade your Service Manager console(s), additional Service Manager management servers, and Self-Service Portal at the same time.

Service Manager 2010 SP1 with an Operations Manager Agent

If you have an Operations Manager agent installed on either your Service Manager management server or data warehouse management server, you must remove the agent before performing an upgrade to Service Manager 2010 SP1.

The upgrade is very easy and street forward

Upgrading the data warehouse management server.

Press the Setup file, SCSM SP1 will start loading

Choose to Upgrade Service Manager Data Warehouse Management Server

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Accept And press Ok003

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Registering with the Service Manager Data Warehouse

If you have installed a data warehouse management server in your environment, as part of the upgrade process, you must be able to view the status of the data warehouse jobs. You cannot perform this task if you have not registered with the Service Manager data warehouse. If the Data Warehouse button is not visible in the Service Manager console, follow the procedure in “Registering with the Service Manager Data Warehouse to Enable Reporting” in the System Center Service Manager 2010 SP1 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=198071).

Upgrading the Management Server and Self Service Portal

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Encryption Key

When you have finished running Setup to either install or upgrade to System Center Service Manager 2010 SP1, you are prompted to open the Encryption Backup or Restore Wizard. The encryptions keys that were created for Service Manager work with Service Manager SP1. If you have previously backed up the encryption keys, no additional action is required. If you have never backed up the encryption keys, use the Encryption Key Backup or Restore Wizard to back up the encryption keys on the Service Manager management servers.

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Categories: SCSM Tags: ,
  1. June 14, 2012 at 9:55 pm

    Thanks for the instructions. We had a problem with the Encryption Key
    and hads to use the wizard. Worked fine.

  2. Wyatt Wong
    February 27, 2013 at 6:52 am

    I try to post answer to your message in http://social.technet.microsoft.com/Forums/en-US/setup/thread/6f0d1477-ae32-425d-a37c-b62d60a00408 but the forum prompted me the error of “Body text cannot contain images or links until we are able to verify your account.”

    Anyway, I am not sure if you have resolved the issue of “Data Warehouse upgrade failed” in SCSM 2012 SP1. Here is the solution I found:

    —————–

    I checked the “Failed Upgrade in System Center 2012 – Service Manager” URL http://technet.microsoft.com/en-us/library/hh519678.aspx and locate “The Upgrade Fails as a Result of Configuration Service Startup Timing Out” section.

    I followed the workaround procedure “How to Work Around Configuration Service Startup Issues” URL http://technet.microsoft.com/en-us/library/hh519702.aspx and used the mentioned procedure 1 “To disable signature verification” (see below)

    To disable signature verification
    1. On the computer that is running Setup, edit the Microsoft.Mom.ConfigServiceHost.exe.config file, which is located in the Program Files\Microsoft System Center\Service Manager 2010 folder.
    2. In the section, add .
    3. Save the changes to the file.
    4. Attempt the upgrade again.

    For System Center Service Manager 2012, replace the path to “Program Files\Microsoft System Center\Service Manager 2012”. After that, restart the SCSM 2012 SP1 upgrade for the DW and the installation should be successfully started without the System Center Management Configuration service time-out error.

    —————–

  3. Mohamed Fawzi
    February 27, 2013 at 9:43 am

    Thanks Wyatt Wong for your effort and time…I figured it out but forget to update the thread but really appropriate your effort.

    Thanks again

  1. December 16, 2010 at 11:24 pm

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