Home > SCSM > SCSM 2012: Self Service Portal Redirection

SCSM 2012: Self Service Portal Redirection

One of the most requirements that I found people asking about is Portal redirection. By default SCSM Portal exist at http://ServerName/SMPortal and this is difficult to end users to remember, In old days with SCSM 2010 redirection was easy using IIS Redirection.

With SCSM 2012 it is little bit hard since it is SharePoint. One way is to edit CSS file in SharePoint and this is not the best option for people that have limited knowledge with SharePoint, Another way is to use IIS Rewrite Tool 

IIS URL Rewrite enables Web administrators to create powerful rules to implement URLs that are easier for users to remember and easier for search engines to find. By using rule templates, rewrite maps, .NET providers, and other functionality integrated into IIS Manager, Web administrators can easily set up rules to define URL rewriting behavior based on HTTP headers, HTTP response or request headers, IIS server variables, and even complex programmatic rules. In addition, Web administrators can perform redirects, send custom responses, or stop HTTP requests based on the logic expressed in the rewrite rules.

After you install IIS Rewrite tool you will find new icon with name “URL Rewrite”. Double Click on it


Then from the right pane press Add Rule






Choose Rule with rewrite map


From Rule Action choose Redirect




In the rewrite map type ( SMPortal)


Ten open the new created Rule and check the pattern, Then try to open the Service Manager Portal directly by Typing  http://ServerName without adding SMPortal




Update: If these steps did not work try below

  • Choose Rule “ blank rule”
  • Use Regular Expressions to match ^$ (which means “empty”). Set Action Type to Redirect, and add the redirect URL (/SMPortal), set redirect type to Permanent (301).
Categories: SCSM Tags:
  1. James Yeoh
    March 26, 2013 at 12:26 pm

    Followed to the dot but couldn’t get this working. I’m using a public cert, is this the cause? Since you’re not using any cert.

  2. Adam
    February 22, 2014 at 2:45 am

    I got it working using these instructions by substituting “/SMPortal” instead of “SMPortal (note the slash)

  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: