Home > SCSM > SCSM 2012 Portal Knowledge Base “Web Based Solution”

SCSM 2012 Portal Knowledge Base “Web Based Solution”

One of the most common request from Microsoft System Center Service Manager customer’s is having Knowledge base as web based. In Service Manager Self Service Portal you have to open Knowledge base articles as .rtf files instead of just seeing a web page.

Microsoft did a great job with revamping the new Portal in SCSM 2012 but still same problem for Knowledge bases. We build a basic Web Part that could solve this problem.

After importing this web part you well see Top knowledge base as blow

001

When you press any knowledge base you will get your Knowledge base as blow

002

I will start uploading the Web part with implementation guide to Microsoft Gallery and Will send you guys the URLs, Enjoy Smile

Note: I will start working on the full solutions and keep this one for free, So if you can see any enhancements or feedback please feel free to do

Update: Solution URL http://gallery.technet.microsoft.com/Service-Manager-2012-Web-30655388

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