System Center Service Manager 2012 Arabic Portal

Including English, System Center 2012 – Service Manager supports a total of 21 languages. System Center Service Manager 2012 the portal is based on SharePoint 2010, and here comes my company Power . I do believe that we in LINK Development have the World Champions in SharePoint 

With our experience of more than a decade of digital creativity, we offer state of the art end-to-end Portal Development solutions. By embracing the latest technologies and business trends for organizations of all sizes, starting from the requirement definition to deployment and training, we closely work with our clients to identify their business objectives, and streamline the project requirements.

So our great developers took a little space from their tight schedule and did it again (System Center Service Manager 2012 Arabic Portal), yes Service Manager 2012 now is ready for all Arabic speakers with the same experience as the rest of supported 21 languages and it rocks . Check the video blow for the new Arabic Portal and more solution for Service Manager to come.. stay tuned.

 

System Center Service Manager 2010 – Not able to create request from portal

One of my customers was facing this problem. They are not able to create request through portal. When they click next in below page, nothing is happening.

we checked that  portal ActiveX client is deployed, Also we tried those steps

1. Adding the portal site in Trusted Sites

2. Trying browsing the site by IP Address

3. Disabling the proxy server settings in IE

4. Active Scripting is enabled in IE settings for Trusted sites

but still the same problem..after while he shared the solution with me. He have implemented the below KB to resolve this issue.

http://support.microsoft.com/kb/954873/

Upgrade System Center Service Manager 2010 to SP1, Step by Step Guide

System Center Service Manager 2010 SP1 is out http://tinyurl.com/2uf5b6m

You can upgrade System Center Service Manager 2010 (version 7.0.5826.x) to System Center Service Manager 2010 SP1 (version 7.0.6555.x). I recommend that you test this upgrade in a lab environment before attempting to upgrade any installation in a production environment.

Upgrade Order and Timing

The order of your upgrades is important. Perform the upgrade in the following order:

1. Start with the data warehouse management server. Your System Center Service Manager 2010 management servers can work with the System Center Service Manager 2010 SP1 version of your data warehouse management server.

2. After the upgrade to the data warehouse management server has been completed, upgrade the initial Service Manager management server. If you created more than one Service Manager management server, the initial Service Manager management server would have been the first one that you created.

3. Upgrade the Service Manager consoles, any additional Service Manager management servers, and the Self-Service Portal.

The timing of your upgrades is also important. After you upgrade your data warehouse management server, you can wait before you continue. However, after you upgrade your initial Service Manager management server, you must be prepared to upgrade your Service Manager console(s), additional Service Manager management servers, and Self-Service Portal at the same time.

Service Manager 2010 SP1 with an Operations Manager Agent

If you have an Operations Manager agent installed on either your Service Manager management server or data warehouse management server, you must remove the agent before performing an upgrade to Service Manager 2010 SP1.

The upgrade is very easy and street forward

Upgrading the data warehouse management server.

Press the Setup file, SCSM SP1 will start loading

Choose to Upgrade Service Manager Data Warehouse Management Server

Accept And press Ok

Registering with the Service Manager Data Warehouse

If you have installed a data warehouse management server in your environment, as part of the upgrade process, you must be able to view the status of the data warehouse jobs. You cannot perform this task if you have not registered with the Service Manager data warehouse. If the Data Warehouse button is not visible in the Service Manager console, follow the procedure in “Registering with the Service Manager Data Warehouse to Enable Reporting” in the System Center Service Manager 2010 SP1 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=198071).

Upgrading the Management Server and Self Service Portal

 

Encryption Key

When you have finished running Setup to either install or upgrade to System Center Service Manager 2010 SP1, you are prompted to open the Encryption Backup or Restore Wizard. The encryptions keys that were created for Service Manager work with Service Manager SP1. If you have previously backed up the encryption keys, no additional action is required. If you have never backed up the encryption keys, use the Encryption Key Backup or Restore Wizard to back up the encryption keys on the Service Manager management servers.

System Center Service Manager 2010 SP1 is out

System Center Service Manager 2010 SP1 is out http://tinyurl.com/2uf5b6m 

System Center Service Manager 2010 SP1 addresses critical feedback received from customers and partners and provides greater language support, improved performance capabilities, and a number of usability enhancements.

With Service Pack 1 for System Center Service Manager, language support is added for the following:

• Czech
• Danish
• Greek
• Finnish
• Dutch
• Norwegian (Bokmål)
• Polish
• Portuguese (Portugal)
• Swedish
• Turkish (via Latin Collation)

In addition to the additional language support, over 500 improvements were made to address issues and customer change requests.

System Center Service Manager 2010 SP1 is available through the Microsoft Download Center from December 16^th 2010 here.

Details on System Center Service Manager 2010 and the rest of the System Center suite can be found at www.microsoft.com/systemcenter.

System Cneter Service Manager 2010 #SCSM Cumulative Update 3 Now Available

Update http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e75b05e7-b8b8-4858-98e5-3d7c89aa6458

Microsoft System Center Service Manager 2010 Cumulative Update 3 is available for download at the Microsoft Download website. This cumulative update is a rollup of fixes for System Center Service Manager 2010. It supersedes Cumulative Update 2 (CU2) and contains a superset of the fixes that are provided in CU2. It can be applied to CU2 or directly to a Service Manager 2010 installation.

Bug fixes included in this update:

• Duplicate notifications or workflows on later record updates
• Analyst Portal error when you select “View Change Requests with Manual Activities to complete”
• Self-Service Portal Change Request Category drop-down list items are not localized
• Help documentation is not localized
• Some relationship properties are not propagated correctly to Data Warehouse
• “Activity Status Changed” workflow does not work correctly after a Management Pack that has a class extension is imported
• Extended properties that are used in workflow parameters are not resolved correctly
• Form customization fixes
• A customized form that has a single instance picker crashes on create task and may also crash on edit, depending on the instance of what type is picked with it
• The user picker should limit the users who are shown in the drop-down list
• DisplayName always returns the default language string
• Operations Manager 2007 heartbeat alerts do not have the computer name set; connector does not add the computer to the affected CIs on the incident
• Knowledge Article form is very slow to open
• The Select User dialog box is very slow
• Creating a template for a class that does not have a custom form associated with it pulls up a new blank form instead of a generic form
• AD Connector does not Import Data When there are Multiple Domain Controllers
• SQL Server deadlocks occur frequently enough to cause the console to become unresponsive